A food & process manufacturing company in Sodepur, West Bengal, required dependable process cooling for its plant operations. The company had previously bought Tempcon chillers from a 3rd-party vendor. However, there was no direct technical engagement with us at that stage.
We established direct communication with the plant team to inspect the existing cooling systems. We found that 4 Tempcon chillers were found to be in operation. The existing setup also showed several other operational issues.
Their chiller condenser condition was poor. We found that the chillers were not properly selected for the process requirements. These issues were affecting cooling performance.
Tempcon carried out a detailed technical discussion with the plant team. We reviewed the actual process requirements. Our focus was on calculating the cooling load along with the operating conditions. We then selected a suitable chiller after the assessment.
The company placed its first direct order within the following week. Four more orders were received over the next few years. The relationship later expanded to another plant in Benaras. We supplied and commissioned a process chiller.
About the Brand
The company operates in the food and process manufacturing sector at Sodepur, West Bengal. Its food manufacturing operations require controlled process conditions. These controlled conditions need reliable cooling systems.
Cooling is required for:
- process equipment
- product handling
- temperature stabilisation, etc
Cooling variation affects equipment. It messes up process consistency. This is why chillers need to match the actual application. The cooling capacity, temperature range, flow requirement, operating hours, and process conditions must be considered before selecting a system.
The company had already been using several chillers. However, the earlier selection and system condition created performance concerns. This created a need for a closer technical evaluation.
Existing Cooling Challenges in the Plant
The plant faced several issues with its existing cooling arrangement. The problems were not limited to the chiller itself. The overall selection process had an impact on chiller performance.
Poor Condenser Condition
We found that the condenser condition of the existing chillers was not satisfactory. The condenser was not maintained properly. Heat rejection became less effective. This can increase the operating load on the chiller. The cooling performance was affected severely.
Incorrect Chiller Selection
The inspection also showed that the earlier chiller selection did not fully match the process requirements.
A chiller should be selected based on the actual cooling load and process conditions. Incorrect chiller selection leads to inefficient operation and unreliable cooling.
The plant management was also aware of these issues. They were looking for a solution that could provide better performance. They wanted to improve the reliability of their process cooling system.
Need for Application-Based Cooling
Food and process manufacturing applications can have different cooling requirements depending on the process and equipment involved.
The plant therefore needed more than a standard chiller recommendation. It required a system selected after understanding the actual application.
The technical team needed to review the process conditions to determine the required cooling capacity.
Tempcon Recommended a Properly Selected Process Chiller
Tempcon started with a detailed technical discussion with the plant team. Our purpose was to understand how the cooling system was being used. We wanted to discover what problems the company was experiencing.
The team reviewed the process requirements to calculate the cooling load. We also considered the operating conditions before selecting the proposed chiller.
Tempcon proposed a chiller that suited the evaluated process requirements. The approach focused on application suitability. It did not simply replace the existing equipment with another standard model.
Focus on Process Requirements
The new chiller recommendation was based on the actual requirements of the plant. We addressed the selection problems identified during the site evaluation.
Our solution was developed around the customer’s process. We did not follow a one-size-fits-all approach.
Technical Discussion with Plant Management
We understood the practical issues the plant operators face during operations. The discussions covered the existing cooling arrangement. We evaluated the process requirements along with performance concerns.
This allowed Tempcon’s technical team to develop a more suitable cooling proposal. Our direct engagement created a stronger connection with the management.
First Direct Order and Repeat Business
The company quickly responded to our proposed solution. The company placed its first direct order with Tempcon in a week.
This new order established a direct business relationship with the management. The company placed four more orders in four years. They were confident in availing our technical support, too.
Expansion to the Benaras Plant
The relationship later expanded beyond the Sodepur facility. Our team visited their Benaras plant to evaluate its cooling requirements. We understood the applications to select a suitable process chiller.
Tempcon supplied a process chiller for the plant. The system was successfully commissioned on site. The company engaged directly with Tempcon for process cooling requirements across different locations.
Operational Improvement and Long-Term Relationship
The project showed the value of reviewing a cooling system according to the actual manufacturing process. It also shows how direct communication resolves cooling problems better.
The initial inspection identified poor condenser condition and an incorrect chiller selection. Tempcon then worked directly with the plant team to understand the application. We proposed a suitable process cooling solution.
The company placed four more orders in four years. They relied on us to select another chiller for their Benaras facility. These continued orders reflect the value of our technical evaluation.
